Damaged or defective items can be exchanged or returned for a refund in the following cases:

• if the packaging is damaged or dirty
• if the product has an unusual smell/colour/taste;
• if the product is physically damaged, broken or other surface defects are detected
• if the product does not match the description (in terms of volume, quantity/amount, etc.), or you received an incomplete pack
• if there are other defects, or the product was not delivered or purchased by mistake.